Frequently Asked Questions

Have questions about planning your trip, payments, or preparation? We’ve got answers to make your experience simple, smooth, and stress-free.

Payment Questions

We accept all major credit cards, debit cards, and ACH transfers. Payments can be made online through your account portal.

Absolutely. Flexible installment options are available for most group trips. Payment schedules and due dates are clearly outlined during registration.

Refunds vary depending on the travel package and cancellation timeline. Refer to your group’s trip agreement or contact us for personalized assistance.

Log in to your First Class Tours traveler account anytime to view your balance, make payments, or download receipts for your records.

Explore the world with confidence

Whether you’re planning your first class trip or returning for another unforgettable adventure, we’re here to help every step of the way.

Reservation Questions

You can reserve your trip online through your group’s booking link or by contacting our office directly. Once your group leader sets up a trip, each traveler can register individually to secure their spot.

We recommend booking at least 4–6 months before your travel date to ensure the best pricing and availability for hotels, attractions, and transportation.

After registration, you’ll receive an email confirmation with your itinerary overview, payment schedule, and trip details. You can log in anytime to view your trip updates or make payments.

Yes — minor updates like contact info or room preferences can be made anytime. For traveler name changes or cancellations, please contact us directly.

Preparation Questions

Bring comfortable clothing and shoes, weather-appropriate gear, and personal essentials. We’ll send a detailed packing list specific to your destination about 30 days before departure.

Every trip is fully chaperoned and organized with group leaders, teachers, and trained tour staff. Safety and accountability are our top priorities from start to finish.

No problem! You can note any special requirements when registering, and we’ll make sure our staff and travel partners accommodate your needs.

While optional, we strongly recommend purchasing travel insurance to protect against unexpected cancellations, delays, or medical emergencies.